09 Feb 2010, 05:44
#1149
Problem: Complaints of Pink or Green Tint on U2410 display
Note: All received captures were tested and are within manufacturer specifications for Color Gradation. Because this is a normal panel characteristic and not a hardware failure, exchanges will no longer be offered for this complaint since a dispatch of another display cannot be guaranteed to resolve the complaint.
Description: The various preset modes set at the factory and available on the OSD (On Screen Display) Menu are meant to cater to a wide variety of display scenarios. Certain color gains are enhanced in specific preset modes to deliver a richer display eg for movie, gaming etc. However, it may still not be ideal under certain viewing conditions due to individual environments and preferences even though such color presets are aligned and 100% factory checked to be within specifications.
Solution:
* Press the monitor Menu button to launch the OSD Menu and display the Main Menu
* Down arrow to Color Settings
* Change from Standard to Custom Color
* In Custom Color, you have the ability to adjust the color representation of the individual level of Red, Green, and Blue. The gain setting will enable the individual intensity of Red, Green and Blue primary colors to be optimized for best viewing experience and could lessen the Green/Pink Color Gradation. The default setting for customer colors are preset at 100,100,100 which represents a neutral setting
* In cases where there is a need undo any color setting changes, you may select Menu- Color Settings- Reset Color Settings to revert the color preset selection back to factory defaults
If you are not satisfied inspite of the RGB adjustments, contact Order Support and request a CRA or Refund. Go here to read the Dell Return Policy. They will need the following information -
Name:
Email Address:
Shipping address:
Phone number:
Monitor or PC Order number:
Monitor 20 digit PPID number found on the back on a label or on the slider card on the left rear:
Reason: U2410 CRA or Refund due to Green/Pink Tint
Note: All received captures were tested and are within manufacturer specifications for Color Gradation. Because this is a normal panel characteristic and not a hardware failure, exchanges will no longer be offered for this complaint since a dispatch of another display cannot be guaranteed to resolve the complaint.
Description: The various preset modes set at the factory and available on the OSD (On Screen Display) Menu are meant to cater to a wide variety of display scenarios. Certain color gains are enhanced in specific preset modes to deliver a richer display eg for movie, gaming etc. However, it may still not be ideal under certain viewing conditions due to individual environments and preferences even though such color presets are aligned and 100% factory checked to be within specifications.
Solution:
* Press the monitor Menu button to launch the OSD Menu and display the Main Menu
* Down arrow to Color Settings
* Change from Standard to Custom Color
* In Custom Color, you have the ability to adjust the color representation of the individual level of Red, Green, and Blue. The gain setting will enable the individual intensity of Red, Green and Blue primary colors to be optimized for best viewing experience and could lessen the Green/Pink Color Gradation. The default setting for customer colors are preset at 100,100,100 which represents a neutral setting
* In cases where there is a need undo any color setting changes, you may select Menu- Color Settings- Reset Color Settings to revert the color preset selection back to factory defaults
If you are not satisfied inspite of the RGB adjustments, contact Order Support and request a CRA or Refund. Go here to read the Dell Return Policy. They will need the following information -
Name:
Email Address:
Shipping address:
Phone number:
Monitor or PC Order number:
Monitor 20 digit PPID number found on the back on a label or on the slider card on the left rear:
Reason: U2410 CRA or Refund due to Green/Pink Tint